IBM Cloud - Structured Ideas
This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
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Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.
Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
The cloud team recently published a document that will help multi-year non-subscription (e.g. SLIC/CFT/s) account users to understand their invoice - https://cloud.ibm.com/docs/billing-usage?topic=billing-usage-tutorial-reconcile-invoice
Further to the above comment, IBM is taking steps to unify all billing mechanisms across IaaS and PaaS services. This unification is related to a larger effort of IMS modernization is being targeted at 4Q19/1H20.
Two points:
This kind of clarity/break-down is indeed available. However, the usage data generated by Cloud IMS component gets transformed as it is passed on to the SLIC/CFTs invoicing system. The behavior observed here is likely a result of that.
That said, this level of clarity is available for download from the IMS Invoice Portal. The CFTs invoice is prepared solely based on this input, and Avaloq is highly encouraged to use that for its purposes.