Ticket updates in email body.

Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and check the update. (Sometimes the update is just “for internal tracking”). And the ticket doesn’t say for which account it is for. We have to log in to each account and figure out which ticket it is.

As you can imagine, this is waste of time for the team, as we been raising a lot of tickets lately. And not having an option to email your support team is also not helping.