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IBM Cloud - Structured Ideas


This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.

Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Not under consideration
Categories Support
Created by Guest
Created on Jun 28, 2019

Ticket updates in email body.

Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and check the update. (Sometimes the update is just “for internal tracking”). And the ticket doesn’t say for which account it is for. We have to log in to each account and figure out which ticket it is.

 

As you can imagine, this is waste of time for the team, as we been raising a lot of tickets lately. And not having an option to email your support team is also not helping.

Idea priority Urgent
  • Guest
    Reply
    |
    Dec 3, 2020

    We want to improve the new portal experience so it is more useful for you. Accordingly, we are going to re-implement this feature with the caveat that the account owner must explicitly opt-in to receive case updates in emails.