IBM Cloud - Structured Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and vote them if they matter to you.

  1. To post a new idea - select "Add a new idea" and where asked select the appropriate category this idea relates to. Provide requested information to allow us to get a better understanding of your request.

  2. Vote ideas that matter most to you.

  3. Get feedback from the IBM team to refine your idea.

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

NOTE: All IBM employees must enter Ideas through this Ideas Portal.

Ticket updates in email body.

Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and check the update. (Sometimes the update is just “for internal tracking”). And the ticket doesn’t say for which account it is for. We have to log in to each account and figure out which ticket it is.

 

As you can imagine, this is waste of time for the team, as we been raising a lot of tickets lately. And not having an option to email your support team is also not helping.

  • Guest
  • Jun 28 2019
  • Future consideration
Idea priority Urgent
  • Guest commented
    3 Dec, 2020 10:37pm

    We want to improve the new portal experience so it is more useful for you. Accordingly, we are going to re-implement this feature with the caveat that the account owner must explicitly opt-in to receive case updates in emails.

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