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Status Delivered
Created by Guest
Created on Sep 19, 2020

You will not be notified that you cannot ping.

I have set email notification at when ping is not possible, but I am not notified.

The cause is poor database performance.

Call for early improvement.

Idea priority Urgent
  • Guest
    Oct 16, 2020

    Thanks, let me confer with the dev team - I suspect this is a service functionality question more than platform notifications but let me get back to you.

  • Guest
    Oct 13, 2020

    Classic Infrastructure > Devices > Service Ping

    Monitoring is set, but not notified.

  • Guest
    Oct 12, 2020

    Is this about receiving notifications for an event?

    Is it about not getting emails for incidents?

  • Guest
    Sep 30, 2020

    Thank you
    I was told that the unannounced question was caused by a slower database performance than IBM Cloud.
    This is a problem on the IBM Cloud side, not on this device.
    It has not improved as of September.

  • Admin
    Sep 29, 2020

    Takashi Honzawa, I'd be happy to help - we are working in this area and by the end of 4Q you should already be seeing improvements. What exactly is the poor database performance issue you are facing?