IBM Cloud - Structured Ideas


This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.

Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Local or Toll Free Number to contact IBM Cloud Support from the UK

Currently the only way to contact IBM Cloud directly via telephone is on the

+1-866-403-7638 number which is Toll free from the US, but chargeable in the UK (and anywhere outside of the US I assume).

If you have extended support calls and you are based outside of the US then this can soon rack up significant call charges.

I know you can contact IBM Cloud Support using the Ticket System, and live chat (...and even use these to request Webex sessions with IBM Cloud Support) but sometimes the easiest and fastest method is to just pick up the phone.

We have local contact numbers for IBM Hardware Support and IBM Software Support so it seems an unfortunate anomaly that there are no local numbers for IBM Cloud Support.


  • Guest
  • Dec 23 2021
  • Future consideration
Idea priority Medium
  • Guest commented
    23 Dec, 2021 11:13am

    Couldn't agree more

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