IBM Cloud - Structured Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and vote them if they matter to you

  1. Post an idea

  2. Vote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

NOTE: All IBM employees must enter Ideas through this Ideas Portal.

Local or Toll Free Number to contact IBM Cloud Support from the UK

Currently the only way to contact IBM Cloud directly via telephone is on the

+1-866-403-7638 number which is Toll free from the US, but chargeable in the UK (and anywhere outside of the US I assume).

If you have extended support calls and you are based outside of the US then this can soon rack up significant call charges.

I know you can contact IBM Cloud Support using the Ticket System, and live chat (...and even use these to request Webex sessions with IBM Cloud Support) but sometimes the easiest and fastest method is to just pick up the phone.

We have local contact numbers for IBM Hardware Support and IBM Software Support so it seems an unfortunate anomaly that there are no local numbers for IBM Cloud Support.


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  • Dec 23 2021

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