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Status Future consideration
Categories Billing
Created by Guest
Created on Jul 6, 2023

accept PO box billing addresses in standard format

When inputing the billing address for my IBM Cloud payment method, if my billing address is a PO box, then the IBM Cloud website should accept that address.

Currently, the IBM Cloud website explicitly states that it does not accept PO boxes. This contradicts advice from customer support that PO boxes are indeed accepted as billing addresses, but that customers must "trick" the IBM Cloud website into accepting them by omitting the words "PO Box" in the address, and inputting only the numeric box number.

This is absurd, and disrespectful to me as an individual, because either IBM Cloud does not accept the real, valid, and correct billing address for my payment method; or else IBM Cloud is knowingly inducing me to input false information (namely, an invalid mutation of my canonical billing address), which I regard as unethical, and which creates doubt that I may offend my credit card issuer.

Stop being weird about PO boxes. It is normal and okay for my billing address to be a PO box. I do this for reasons of privacy and convenience, both of which deserve IBM Cloud's respect and consideration --- IF you want my money, that is.

Idea priority Medium
Needed By Yesterday (Let's go already!)