A real-time civic issue reporting and intelligence system that enables citizens to report, track, and verify public infrastructure problems using geotagging, community validation, and live status updates.

The Problem Lens: Real-Time Public Intelligence System is a smart civic engagement platform designed to transform how citizens interact with local authorities for reporting and resolving urban issues.

In many cities, citizens face daily challenges such as potholes, garbage overflow, water leakage, and damaged infrastructure. However, existing systems lack transparency, real-time tracking, and efficient communication, leading to delays and public dissatisfaction.

This system provides a centralized digital platform where users can:

• Report issues instantly using images/videos
• Automatically capture location using geotagging
• Categorize problems and submit complaints in real time
• Track issue status (Open, In Progress, Resolved)

The platform integrates a map-based visualization system that displays all reported issues using color-coded markers. Additionally, a heatmap feature identifies high-density problem areas, enabling authorities to prioritize actions efficiently.

To improve reliability and prevent false reporting, the system introduces community validation, where users can like, comment, and confirm issues.

A resolution verification mechanism ensures accountability by allowing users to confirm whether a problem has actually been resolved.

The system also includes:

• Secure user authentication with email verification
• Real-time notifications and updates
• Transparent communication between citizens and authorities

This solution enhances governance, promotes citizen participation, and improves service delivery through a scalable, technology-driven approach.