IBM Cloud - Structured Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and vote them if they matter to you

  1. Post an idea

  2. Vote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

NOTE: All IBM employees must enter Ideas through this Ideas Portal.

Support Ticket Filter Options

It is very difficult finding old tickets in the new IBM support portal. As it currently stands, there is only a search field and filter by status. The old softlayer portal and the "view archived cases" has a much more robust filter option which I used all the time. Since the switch, I (and others at my company), are having difficulty finding older tickets and always resorting back to email.

  • Guest
  • Nov 26 2019
  • Accepted
  • Guest commented
    10 Dec, 2019 03:33pm

    All of the SL filters are helpful. Especially filtering by username. I attached a screenshot.

  • Guest commented
    9 Dec, 2019 02:27pm

    Hello, thanks for reaching out It would be helpful if you can expand on what filters/options you found robust in SL. As this would help us evaluate more functions to include or not Thanks

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