It is very difficult finding old tickets in the new IBM support portal. As it currently stands, there is only a search field and filter by status. The old softlayer portal and the "view archived cases" has a much more robust filter option which I used all the time. Since the switch, I (and others at my company), are having difficulty finding older tickets and always resorting back to email.
| Idea priority | High |
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All of the SL filters are helpful. Especially filtering by username. I attached a screenshot.
Hello, thanks for reaching out It would be helpful if you can expand on what filters/options you found robust in SL. As this would help us evaluate more functions to include or not Thanks