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Status Future consideration
Workspace * IBM Cloud Ideas
Categories Support
Created by Guest
Created on Nov 26, 2019

Support Ticket Filter Options

It is very difficult finding old tickets in the new IBM support portal. As it currently stands, there is only a search field and filter by status. The old softlayer portal and the "view archived cases" has a much more robust filter option which I used all the time. Since the switch, I (and others at my company), are having difficulty finding older tickets and always resorting back to email.

Idea priority High
  • Guest
    Dec 10, 2019

    All of the SL filters are helpful. Especially filtering by username. I attached a screenshot.

  • Guest
    Dec 9, 2019

    Hello, thanks for reaching out It would be helpful if you can expand on what filters/options you found robust in SL. As this would help us evaluate more functions to include or not Thanks