IBM Cloud - Structured Ideas


This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.

Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Recurring error in the calculation of storage extentiosn invoices

We had many issue with invoice calculation for storage increase. => take a look to cases : CS2969717, CS3079502 & CS3050845. We are charged for the initial amount of data, not just for the amount we added. For example, for a 20 TB datastore, if we update it by 1 TB twice, we will be billed for 20 TB, and then 21 TB (modulo the prorata temporis) It's very time consuming to do the appropriate checks with internal teams, then open the file and follow up, etc... The first case has been raised in November 2021 to CBO Financial Support. We got the confirmation of the issue in August (CS2969717), but for now we have no information about a definitive resolution. Can you take this problem into account seriously ? Regards,
  • Guest
  • Oct 24 2022
  • Is a defect
Idea priority Medium
Needed By Month

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