IBM Cloud - Structured Ideas


This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.

Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Support

Showing 18

Request to improve the behavior of unsubscribing from IBMcloud notification emails

When you click the URL to cancel the notification email of IBMcloud, I want you to display a confirmation screen.
about 1 year ago in Support 0 Future consideration

Local or Toll Free Number to contact IBM Cloud Support from the UK

Currently the only way to contact IBM Cloud directly via telephone is on the +1-866-403-7638 number which is Toll free from the US, but chargeable in the UK (and anywhere outside of the US I assume). If you have extended support calls and you are ...
almost 3 years ago in Support 1 Future consideration

Ticket support - expand "Text area" with new row

Expand the “Text Area” "Add Comment here" dedicated to comments when responding to tickets to support.Only 4 lines are currently displayed
6 months ago in Support 0 Future consideration

Exporting the report once the case is resolved

Hello IBM, We do raise cases with IBM to resolved the issues which connects to APIC. But once the issue is resolved we are not able to export the entire ticket updates. We required this for our future reference if the same issue occur and we can g...
over 4 years ago in Support 3 Future consideration

Should be able to View All Support Tickets Opened by Our Team

Currently there is no way to view support tickets opened by everyone on my team.
over 7 years ago in Support 4 Not under consideration

Ticket updates in email body.

Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and chec...
over 5 years ago in Support 1 Not under consideration

IaaS Classic Infra Events there is no link in the portal

We will receive IaaS maintenance events via emailSince the mail system may become undeliverable, the event page was also browsed regularly on the classic portal screen so far. I can still get there because the event details link is in the email, b...
almost 5 years ago in Support 2 Not under consideration

NetScaler VPX license expiration notification in Case

In the Customer Portal, the NetScaler VPX license expiration date ticket was displayed in the ticket list.Currently, the Case on the IBM Cloud console does not display a Case that tells us when the NetScaler VPX license expires.Also, NetScaler use...
almost 5 years ago in Support 0 Not under consideration

Account suspended

My account with the IBM Cloud has been suspended, but I do not know how to get it reactivated. Is there a place where users can report such problems and get them resolved?
almost 3 years ago in Support 1 Not under consideration

Support - Adding, Viewing, Updating Tickets in Dedicated Same as in Public

There is a nice Support tab in Bluemix Public that allows us to open, view, update tickets through one portal. In Dedicated we don't have this feature. Would be nice to have it.
over 7 years ago in Support 0 Not under consideration

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