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Status Future consideration
Categories Support
Created by Guest
Created on Mar 25, 2020

RELATED IDEAS

Exporting the report once the case is resolved

Hello IBM,

We do raise cases with IBM to resolved the issues which connects to APIC. But once the issue is resolved we are not able to export the entire ticket updates. We required this for our future reference if the same issue occur and we can go through the old ticket details. so that if we can take our action or have an idea before we raise case if any.

So it would be helpful if we could export it in pdf format of the ticket with all the actions taken by us and IBM. On the other hand once the ticket s resolved if IBM support can export and attached the file in that particular ticket.

Thanks

Sneha

Idea priority High
  • Guest
    Reply
    |     Dec 16, 2020

    Dear Colleagues, In addition to my previous comments and for your information, there was a support case CS2074513 open in this regard, in which the client is sharing a screenshot of the csv. file. for two results
    "when I click on "exporting a ticket in CSV". Downloading a single ticket shows nothing meaningful in cell A1. The second one just gives a brief overview of the tickets but not the all the entries of the tickets."
    Thank you again for your kind consideration, Best Regards, Carole

  • Guest
    Reply
    |     Dec 2, 2020

    Thank you Sneha for sharing this idea. My premium support client client is also requesting to be able to export a Cloud Support case under a pdf format, even though it is already available as a csv format. Thank you again. Best Regards, Carole

  • Guest
    Reply
    |     Mar 27, 2020

    Thats a good idea . Will be very much uselful to get the details for future references.

    Thanks

    Akhil

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