Support

SAP does not give the Owner role to a standard user. This is set to a break glass account which is managed by a different team. Therefore our LoB that uses the Cloud account does not get notifications if IBM support send a notification to "Owners ...

Currently the only way to contact IBM Cloud directly via telephone is on the +1-866-403-7638 number which is Toll free from the US, but chargeable in the UK (and anywhere outside of the US I assume). If you have extended support calls and you are ...

When you click the URL to cancel the notification email of IBMcloud, I want you to display a confirmation screen.

At present, for policy violation report mails, we need to open the zip file attachment and then open the excel file to discover that there are no records in the excel file. Instead, it would be better to state in the mail itself like ‘No records’,...

Hello IBM, We do raise cases with IBM to resolved the issues which connects to APIC. But once the issue is resolved we are not able to export the entire ticket updates. We required this for our future reference if the same issue occur and we can g...

Currently there is no way to view support tickets opened by everyone on my team.

Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and chec...

We will receive IaaS maintenance events via emailSince the mail system may become undeliverable, the event page was also browsed regularly on the classic portal screen so far. I can still get there because the event details link is in the email, b...

In the Customer Portal, the NetScaler VPX license expiration date ticket was displayed in the ticket list.Currently, the Case on the IBM Cloud console does not display a Case that tells us when the NetScaler VPX license expires.Also, NetScaler use...

My account with the IBM Cloud has been suspended, but I do not know how to get it reactivated. Is there a place where users can report such problems and get them resolved?