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Status Delivered
Created by Guest
Created on Nov 22, 2018

RELATED IDEAS

Ability for user to regenerate account activation link

When new users sets up a Portal Account, they are sent an account activation link. 

If they lose this link, or are delayed and the link has expired before they activate it, there is no way for the user to regenerate a new account activation link. 

Instead, as per the advice we have been given under Case CS0068227, the user would have to contact our support team, and a support analyst will need to re-send an invite to the user via API Manager. 

This is undesirable from both a user and Admin perspective.  Can you please consider introducing the ability for the new user to regenerate an account activation link themselves?

Idea priority Medium
  • Guest
    Reply
    |     Dec 10, 2018

    Hi Ben

    Yes, we are aware that an Admin can resend the invitation from API Manager.

     

    This idea was about introducing a feature so that the Portal User can re-send an activation link to themselves.  For example, in the instance that the activation link has expired.

     

    This is a common feature when signing up to other websites and/or services.  See screen shot of an alternate service attached.

     

    Without this feature the user needs to call our Support Team, and our Support team needs to perform the resend action.  If the Portal user had the ability to re-generate the account activation email themselves it would provide a more seamless experience to the user, and it would prevent a call to the support team.

     

    Hopefully I have clarified what I intended with this idea.

     

    Thanks

    Vanessa

     

    Resend activati...
    Resend activation link example.png
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    Resend activation link example.png
  • Guest
    Reply
    |     Dec 10, 2018

    An account invitation can be resent from the IAM Users list. See attached screenshot. 


    image (2).png
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