When the IBM Cloud creates an event, a notification email that the event was created is sent to users who have access to the associated device and have event notifications set up.
However, when the IBM Cloud first creates a case or ticket (for example, an “Upcoming Maintenance Notice” to inform host migration maintenance), a notification that it was created is sent only to the master user of the account.
Now the actual device admin user won't notice the notification.
As a result, there is a risk that the IBM Cloud will perform maintenance work without the user being aware of the maintenance.
So, besides events, when IBM Cloud creates a case or ticket for the first time for maintenance or troubleshooting, send notification emails to users who have access to the associated device or network.
Please set the same notification settings as for event notifications for sending case and ticket notification emails.
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