IBM Cloud - Structured Ideas


This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Add a new idea Subscribe
Status Future consideration
Categories Templates & Best Practises
Created by Guest
Created on Dec 22, 2022

RELATED IDEAS

Add "Create a support case" button at chat box

The support case need be opened when the issues or questions are not able to solve or answered during the chat. It takes time for supports or client to create case at ServiceNow. 

Adding "create support case" button at chat box will make easier to create a case. 

Ideally after clicking on this button, the client will see two parts "title "and "Description" to fill out. After fill out them, the case will be created and the chat history will be also kept in the case notes as well. The issue is summarized in the description meanwhile all the detailed information of chat kept in the note. 

Idea priority Medium
Needed By Not sure -- Just thought it was cool
  • Guest
    Reply
    |     Dec 27, 2022

    It saves the time to create a support case and also make it very easy for the client to get proper support. The clients don't need to repeat their issue again in the case.

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