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Status Not under consideration
Workspace * IBM Cloud Ideas
Created by Guest
Created on May 11, 2018

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Start over on how to get support.

I cannot believe how difficult it is to find the URL to open a ticket for BlueMix.  I have paid, dedicated account and I'm unable to locate the URL or button to open a ticket.  I don't even have a technical problem BUT I need to know how to open a ticket when I do. 

Idea priority High
  • Guest
    Jul 2, 2018

    Thank for opening a request for this problem. Most IBM Cloud Dedicated customers lock down their environments in a way that prevents them from accessing our Support portal directly. In many cases, the Dedicated-specific user-id does not map back to any equivalent user in our Support Portal and thus customers need to use a separate workflow to get support. We've captured the steps to get support in our documentation (copied below here) and regret the inconvenience associated with being able to easily find the support link (http://www.ibm.biz/bluemixsupport).


    Contacting support for IBM Cloud Dedicated or Local

    If your account is either IBM Cloud Dedicated or Local, support is provided by the IBM Cloud support team. However, if you do not have an IBMid, you have a few different options for getting support.

    • Contact support by opening a new ticket using the IBM Cloud Support help page. You can use an email address or your IBMid for this form. Select the IBM Cloud Dedicated option for the Region field.
    • If you have an IBMid and have access to the IBM Cloud Public environment, in the menu bar click Support and select Add Ticket. Select the topic area for your issue and follow the prompts to submit your ticket.
    • If you do not have an IBMid, you can contact someone in your organization who does have one, or work with your IBM representative.

    At your request, a list of users in your org who can serve as contacts for support tickets can be displayed on the Support page in the IBM Cloud console in your Dedicated or Local environment.

    Reply
  • Guest
    Jun 26, 2018

    We are planning on closing this issue in 2 weeks. Michael, please let us know if we have address your concerns.

    Reply
  • Guest
    May 22, 2018

    Michael - please review suggestions from John and respond back if this solves the issue.

    Reply
  • Guest
    May 18, 2018

    Support > Add Ticket from the web console at console.bluemix.net doesn't work?

    Also http://ibm.biz/ibmcloudsupport-docs from https://www.ibm.com/blogs/bluemix/2018/05/ibm-cloud-support-new-integrated-client-experience/

    Reply

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