IBM Cloud - Structured Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and vote them if they matter to you.

  1. To post a new idea - select "Add a new idea" and where asked select the appropriate category this idea relates to. Provide requested information to allow us to get a better understanding of your request.

  2. Vote ideas that matter most to you.

  3. Get feedback from the IBM team to refine your idea.

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

NOTE: All IBM employees must enter Ideas through this Ideas Portal.

"Watch List" in IBM Cloud Servcie Portal

Referencing my ticket CS0033697.  Currently, in a support ticket under "Watch List" the list of people you have added is not shown and this is by design for security reason.  In my opinion, The "watch list" list should be visible for the ticket creator so he/she can be sure the correct people have been added to monitor ticket properly.  Thank you!

  • Guest
  • May 29 2018
  • Not under consideration
Idea priority Medium
  • Guest commented
    20 Apr, 2020 05:08pm

    Closing due to age of request. If needed, please re-open.

  • Guest commented
    4 Sep, 2018 07:00pm

    Pauline -- The IBM Cloud Support team is working on several updates, and expects have this request addressed.

    As part of work being done in 2H 2018, we expect:

    - Account owners and/or ticket creators to be able to add Authorized users to the watch list;
    - and be able to view who is on the watch list.

  • Guest commented
    3 Sep, 2018 10:29am

    Hi Pauline,

    Thanks for your feedback on the Watch List behavior. I've walked through the scenario, and can see how making the Watch List visible to ticket creator would be beneficial. I understand there are certain security guideline we need to adhere by, and I am reviewing your request with the support engineering team to understand these guidelines/constraints.

    In the scenario you've shared, the Watch List would be visible to the ticket creator; but don't you expect most tickets to be created by the various orgs that you oversea (i.e. where you won't be the owner...).

     

    While I am reviewing this requirement with our support engineering team, I'd like to make sure you have the required data for your day-to-day operations. I'll refresh the shared IBM-Ontario Box folder with relevant info.

     

    Regards,
    Sayeed


    Sayeed Mahmood
    Offering Manager, W&CP Support
    1 919 448 8390  Mobile
    sayeed@us.ibm.com
     
    IBM Cloud


By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.