IBM Cloud - Structured Ideas
This portal is to open public enhancement requests against IBM Cloud and its products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
IBM Cloud Support Center (https://cloud.ibm.com/unifiedsupport/cases/form) – Use this site for any IBM Cloud defect or support need.
Stack Overflow (https://stackoverflow.com/questions/tagged/ibm-cloud) – Use this site for IBM Cloud technical Q&A using the tag "ibm-cloud".
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Closing due to age of request. If needed, please re-open.
Pauline -- The IBM Cloud Support team is working on several updates, and expects have this request addressed.
As part of work being done in 2H 2018, we expect:
- Account owners and/or ticket creators to be able to add Authorized users to the watch list;
- and be able to view who is on the watch list.
Hi Pauline,
Thanks for your feedback on the Watch List behavior. I've walked through the scenario, and can see how making the Watch List visible to ticket creator would be beneficial. I understand there are certain security guideline we need to adhere by, and I am reviewing your request with the support engineering team to understand these guidelines/constraints.
In the scenario you've shared, the Watch List would be visible to the ticket creator; but don't you expect most tickets to be created by the various orgs that you oversea (i.e. where you won't be the owner...).
While I am reviewing this requirement with our support engineering team, I'd like to make sure you have the required data for your day-to-day operations. I'll refresh the shared IBM-Ontario Box folder with relevant info.
Sayeed